Frequently Asked Questions

Getting Started

How do I register for access to E-Temp Tag?

Can I have more than one Administrative Account?

If I have multiple dealerships, can I access the reports through one login?

Can different locations pay with different accounts?

Is there a way to limit access to the system (i.e. block people from accessing site at home)?

How can my employees issue temp tags when I am out of the office?

What is the process to pay for a temp tag? What payment types are accepted?

Is there a separate chargescharge for each transaction on our credit card bill or checking account?

Using the E-Temp Tag System

Where do you log into the system once registered?

What if I make a mistake when entering the data?

Can a dealer enter the infomation, but the print temp tag at later date?

Does Driver License (DL) address information automatically populate? Does the E-Temp Tag system validate the DL number?

Is there be a list of leasing companies to choose from when entering leasing company information?

Can dealers be able to log new car inspection stickers in the E-Temp Tag system?

How does the new system issue the temp tag number (do I get assigned a specific set of numbers)?

Does the reprint function allow you to modify the information?

What is the process to issue a 2nd Temp Tag (Extension)?

Where does lien holder information get entered?

Are there protections surrounding the temp tag if someone tries to make a copy? Will traffic tickets continue to be sent to the dealerships?

Can you enter a future date on a temp tag?

Does the actual license plate number need to be recorded in the new system?

Policies & Procedures

Is the E-Temp Tag still placed in the rear window?

How do I mount the temp tag if a customer is transferring the plate from another vehicle?

Will the E-Temp Tag paper hold up to the elements (wind, rain, snow. etc)?

Is there a different temp tag format for motorcycles?

Do dealers need to sign the printed E-Temp Tag?

What is the process if a temp tag is stolen off a vehicle? Who can reissue another?

What if the purchaser does not have a Driver License? What if a company does not have a corporate code?

What if the purchaser has an out of state driver license?

Does the validity period for resident (30 days) and non-resident (20 days) temp tags remain the same? Are there new reasons for being able to issue a 2nd Temp Tag?

What is the cost for an E-temp Tag?

Is the temp tag fee still included with the other motor vehicle fees on the Retail Buyer’s Order/Retail Order Form?

Is the cost of a second resident E-Temp Tag the same?

Is there a cost to reprint an E-Temp Tag?

Is there a cost to void an E-Temp Tag?

Do all dealership employee users of the E-Temp Tag system need to be fingerprinted?

Is it necessary to maintain the manual log?

When an E-Temp Tag is voided, does a dealership need to retain the copies?

Does anything need to be mailed to the State when a Resident or a Non-Resident E-Temp Tag is issued through the new system?

If I have dealerships outside of NJ, can this system be used?

What is the cost of the blank temp tag paper? Where do I buy paper for the temp tag?

Do I have to purchase the blank E-Temp Tag paper from the distributor under contract?

Can you hand write E-Temp Tags?

Can a dealership still issue old style, paper temp tags after it begins issuing E-Temp Tags?

Technology

How will dealers be notified of new enhancements/updates to the E-Temp Tag system?

Will the E-Temp Tag system work with my Dealer Management System (DMS)?

How can E-Temp Tags be issued if there is no power?

What is the availability of the E-Temp Tag system?

Is there be a number I can call for technical support?

What happens when the New Jersey State website is down?

What happens when the E-Temp Tag system is down?

 

How do I register for access to E-Temp Tag?

Follow the instructions on the NIC website (www.njportal.com/temptags) under the heading “Getting Started”. You will need to both register and obtain the correct paper stock from one of the approved paper vendors.

 

Can I have more than one Administrative Account?

One Administrative Account can be issued for each dealer license number. A dealer with one license number and multiple branch licenses can only open a single Administrative Account.

 

If I have multiple dealerships, can I access the reports through one login?

If a dealer has multiple dealer license numbers, an owner can decide to open a single Administrative Account, in which case all reports can be seen through a single log on ID. The dealer can also choose to open separate Administrative Accounts for some or all of the dealer licenses that are held. If so, a separate log on ID will be needed to run reports under each Administrative Account.

 

Can different locations pay with different accounts?

A dealer can set up an administrative account for each dealer license that is held. Each administrative account can be set up with different payment information. However, if a dealer holds only one dealer license with multiple branch licenses, that dealer will only be able to set up a single administrative account.

 

Is there a way to limit access to the system (i.e. block people from accessing site at home)?

The NJMVC has chosen not to limit access to the system based on location. Each dealer has the ability to assign various types of access to employees based on business need and comfort level. Reports are available that enable monitoring of anyone with access to the temp tag system.

 

How can my employees issues temp tags when I am out of the office?

Dealers have the ability to assign any combination of electronic temp tag functions to their employees. Since an employee has their own log-on id and password, they can independently perform any of their assigned functions. Dealers must ensure that only the dealer or authorized signatories are given the ability to enter information and print a temp tag per N.J.A.C. 13:21-15.9 (K) and 13:21-15.10 (k).

 

What is the process to pay for a temp tag? What payment types are accepted?

Instructions are provided during the signup process on how to set up a payment mechanism.

Two methods of payment are:

  1. Credit Card
  2. E-Checking

 

Is there a separate charge for each transaction on our credit card bill or checking account?

The total amount of fees for any temp tags issued are totaled into a single charged to the account at the end of each day.

 

Where do you log into the system once registered?

There are three ways to log in to E-Temp Tag.

  1. Simply follow the instructions on the NIC website (www.njportal.com/temptags).
  2. Go to www.state.nj.gov and selecting "log in" at the top left of the web page.
  3. Your Dealer Management System (DMS) provider may have also integrated with New Jersey’s electronic temp tag process allowing you to use the electronic temp tag functions from within the DMS itself.

 

What if I make a mistake when entering the data?

If a mistake is made and noticed prior to executing the print function, the dealer has the opportunity to edit the information. If the mistake is noticed after printing the temp tag, the temp tag would need to be voided in order to create a new one. Manual alteration of the information displayed on the printed temp tag is not allowed.

 

Can a dealer enter the information, but print the temp tag at a later date.

This is a feature that the NJMVC is working on. Dealers that use a Dealer Management System (DMS) should check with their vendor to see if their DMS has integrated their system with the E-Temp Tag system and, if they offer this feature. Dealers must ensure that only the dealer or authorized signatories be given the ability to enter information and print a temp tag per N.J.A.C. 13:21-15.9 (K) and 13:21-15.10 (k).

 

Does Driver License (DL) address information automatically populate? Will the E-Temp Tag system validate the DL number?

The ability to verify DL numbers and retrieve DL information will be available some time after the NJMVC completes its system upgrade project (MATRX).

 

Is there a list of leasing companies to choose from when entering leasing company information?

The NJMVC has noted this request and is looking into it.

 

Can dealers log new car inspection stickers in the E-Temp Tag system?

The NJMVC has noted this request and is looking into it. Manual logs of inspection stickers must be kept until such time that the ability to log inspection stickers into the E-Temp Tag system is made available.

 

How does the new system issue the temp tag number (do I get assigned a specific set of numbers?

The number is generated for each individual temp tag by the E-Temp Tag system in the order in which they are received from motor vehicle dealers. Sets of numbers are not being assigned or reserved for specific dealers.

 

Does the reprint function allow you to modify the information?

No. All information will appear exactly as it did when the temp tag was first issued unless the Dealer indicates that the tag was lost or stolen. In that case a new temp tag number will be generated, however all remaining information will stay the same.

 

What is the process to issue a 2nd Temp Tag (Extension)?

There is a menu option to issue a second resident temp tag. All of the information from the original temp tag, with the exception of the issuance and expiration dates, will automatically populate. (this includes the original temp tag number). New issuance and expiration dates automatically calculate.

 

Where does lien holder information get entered?

Lien holder information is not entered into the electronic temp tag system. This information is captured during the standard registration / titling process.

 

Are there protections surrounding the temp tag if someone tries to make a copy? Will traffic tickets continue to be sent to the dealerships?

Law enforcement has 24/7 access to the information captured when the original temp tag was issued. They are able to identify the vehicle's owner without the need to contact the dealership that issued the temp tag.

 

Can you enter a future date on a temp tag?

The issue and expiration dates are automatically created when the temp tag is generated. These dates cannot be altered.

 

Does the actual license plate number need to be recorded in the new system?

Yes, if the buyer is transferring a license plate from another vehicle. If a new license plate is to be issued, the number is entered into the electronic temp tag system.

 

Is the E-Temp Tag still placed in the rear window?

No. It must be mounted in the rear license plate holder.

 

How do I mount the temp tag if a customer is transferring the plate from another vehicle?

The E-Temp Tag must be mounted on the rear license plate holder. The License plates being transferred cannot be mounted on the front or the rear of the vehicle until the vehicle has been permanently registered unless it is a "handicap" plate. Handicap plates can be mounted on the front and rear of the vehicle and the temp tag can be placed inside the vehicle.

 

Does the E-Temp Tag paper hold up to the elements (wind, rain, snow. etc)?

The paper has been severely tested over a period of weeks. The print on the paper and the paper itself will last well beyond the required 20 or 30 days.

 

Is there a different temp tag format for motorcycles?

No. The NJMVC does not have plans to change the current policy at this time.

 

Do dealers need to sign the printed E-Temp Tag?

No. There will be no signature required on an E-Temp Tag.

 

What is the process if a temp tag is stolen off a vehicle? Who can reissue another?

A dealer will use the stolen temp tag function to print out a replacement temp tag. The replacement temp tag contains the same information as that which appeared on the stolen or lost temp tag except for the temp tag number. Dealers must first obtain from the vehicle owner proof that they have reported the missing temp tag to law enforcement before issuing a replacement. Dealers must keep a copy of this proof on file for a minimum of three years.

 

What if the purchaser does not have a Driver License? What if a company does not have a corporate code?

The Driver License Number field in which a corp code would normally be entered is an optional field. A dealer must make an attempt to collect this information, however the temp tag can be generated without it.

 

What if the purchaser has an out of state driver license?

The out of state driver license number would be entered. There is a field that allows the entry of the issuing state as well.

 

Does the validity period for resident (30 days) and non-resident (20 days) temp tags remain the same? Are there new reasons for being able to issue a 2nd Temp Tag?

The 30 day validity period for resident temp tags and the 20 day validity period for non-resident temp tags are set by statute and remain the same. (N.J.S.A. 39:3-4(c) and 39:3-4 (b) respectively) The ability to only issue a second resident temp tag based on circumstances is set by statute and the allowable reasons remain the same. It is still prohibited by statute to issue a second non-resident temp tag.

 

What is the cost for an E-temp Tag?

The fee for issuing a resident E-temp Tag is $5. The fee for issuing a non-resident E-temp Tag is $7.

 

Is the temp tag fee still included with the other motor vehicle fees on the Retail Buyer’s Order/Retail Order Form?

If you choose to pass the $5 resident temp tag fee or $7 non-resident temp fee onto the buyer, then it should be included with the other NJMVC registration and titling fees.

 

Is the cost of a second resident E-Temp Tag the same?

The fee for issuing a second resident E-Temp Tag is $5 plus the enhanced fee of $25. The $5 fee is collected by the E-Temp Tag system when the second temp tag is issued. The $25 fee must be remitted separately on an annual basis (as it is today) as stipulated in N.J.S.A. 39:3-4(c). You cannot pay the $25 fee through the E-Temp Tag system. You can run a report at the end of each year of all the second resident temp tags issued through the E-Temp Tag process to assist you in calculating the amount of your annual remittance.

 

Is there a cost to reprint an E-Temp Tag?

If a temp tag is reprinted within 24 hours, there is no additional charge. After 24 hours, the standard fee is assessed each time the temp tag is reprinted.

 

Is there a cost to void an E-Temp Tag?

There is no additional charge to void a temp tag. However, the original fee is not refunded and, if another temp tag needs to be issued, the standard fee is assessed for the newly issued temp tag.

 

Do all dealership employee users of the E-Temp Tag system need to be fingerprinted?

Fingerprint background checks are required only for the principles/owners of a dealership.

 

Is it necessary to maintain the manual log?

It is not necessary to maintain a log of E-Temp Tags. The log of any old style, paper temp tags issued prior to July 1, 2012 must still be kept for a minimum of three years per N.J.A.C. 13:21-15-9 (r) and 13:21-15.10 (q).

 

When an E-Temp Tag is voided, does a dealership need to retain the copies?

A voided E-Temp Tag must be retained for a minimum of three years and be produced upon request of the New Jersey Motor Vehicle Commission per N.J.A.C. 13:21-15-9 (r) and 13:21-15.10 (q).

 

Does anything need to be mailed to the State when a Resident or a Non-Resident E-Temp Tag is issued through the new system?

Dealers are not required to mail in any documentation when issuing a resident or non-resident E-Temp Tag. Copies of old style, paper temp tags between March 20, 2012 and June 30, 2012 must still be sent into the NJMVC.

 

If I have dealerships outside of New Jersey, can this system be used?

The New Jersey Motor Vehicle Commission requires that all licensed dealer transactions be executed within the state of New Jersey.

 

 

What is the cost of the blank temp tag paper? Where do I buy paper for the temp tag?

The paper can be purchased from any distributor under contract to do so. A list of distributors is available on the NIC website (www.njportal.com/temptags). The cost of the paper is provided on each distributor's website.

 

Do I have to purchase the blank E-Temp Tag paper from the distributor under contract?

No. A dealer may obtain paper stock independently however, the paper stock must meet NJMVC specifications and it must be submitted for approval by the NJMVC prior to being put into use.

 

Can you hand write E-Temp Tags?

No. There is no provision for manually creating an E-Temp Tag.

 

Can a dealership still issue old style, paper temp tags after it begins issuing E-Temp Tags?

Issuance of the old style paper temp tags was prohibited beginning on July 1, 2012.

 

How will dealers be notified of new enhancements/updates to the E-Temp Tag system?

The NJMVC can send broadcast messages through the E-Temp Tag system that will be displayed when a dealer logs in. There will also be announcements appearing on the NJMVC business portal website.

 

Will the E-Temp Tag system work with my Dealer Management System (DMS)?

Please consult with your DMS provider to see if they have developed an integrated solution.

 

How can E-Temp Tags be issued if there is no power?

A dealer has the option to go to any location where there is power, access to the internet, and a laser printer in order to print an E-Temp Tag.

 

What is the availability of the E-Temp Tag system?

The E-Temp Tag system is available 24 hours a day, 7 days a week, 365 days a year.

 

Is there be a number I can call for technical support?

Please refer to www.njportal.com/temptags for the phone number. Support is available at this number 8am to 11pm, seven days a week.

 

What happens when the New Jersey State website is down?

If the website is down for more than 30 minutes, an emergency log-in process will be made available to you at www.njportal.com/temptags.

 

What happens when the E-Temp Tag system is down?

Redundancy and recovery capabilities are built into the system such that the NJMVC does not anticipate dealers experiencing an unscheduled outage of the E-Temp Tag system itself. Outages necessary to perform maintenance on the system will be scheduled outside of normal business hours.