FAQ

Who to contact for help?

If you are having technical difficulty, contact the New Jersey e-Government Services Help Desk Phone: 609-586-2600
Contact Us

If you have questions about The Bureau of Mobile Sources, go to Stop The Soot , or call 609-292-7953
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What is the service fee?

The New Jersey Information Division of NICUSA, Inc. (NICUSA-NJ), an electronic government partner with the State, will process your payment through an upgraded and secure payment gateway. NICUSA-NJ will remit to the State of New Jersey all payments and amounts owed to the State.
The online charge processed through NICUSA-NJ includes funds in excess of payments owed. NICUSA-NJ uses the excess funds solely to develop, run, maintain, enhance and expand the State’s electronic service offerings. NICUSA-NJ does not share any excess funds with the State of New Jersey.
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When will I receive my no idling signs?

After you have successfully paid for the transaction you will be presented with a confirmation page. Your order will then be submitted for processing. Once processed, you will receive a confirmation e-mail with tracking information for your order.
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What happens if I decide not to continue with my order and close my browser?

All information will be lost. You will need to start over from the beginning. It is strongly recommended that you complete your transaction before closing your browser.
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What if my PC crashes during a transaction?

All information will be lost. You will need to start over from the beginning.
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How long can I leave my browser and shopping cart open with no activity without losing any information?

For security purposes, after 30 minutes of inactivity all information will be lost.
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Can I pay with a purchase order (PO)?

If you are a school district or municipality, please contact Monica Miranda at (609) 292-7953 to order signs using a depository account.
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What is an Electronic Check?

"Electronic check" is the term for using a checking account to make payments on the Internet. A customer will be asked to enter appropriate checking account information to validate the account.
The account used must have sufficient funds to cover the transaction cost.
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How can I find more information about the Idling program?

Visit our website, Stop The Soot , for more information on the program, including information on how to get your neighbors, school, and town involved and help clean the air for everyone.
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