Frequently Asked Questions

Who can I contact for help with my filing?

What browsers are supported? How can I update my browser?

What is the service fee?

What is an Electronic Check?

How much does it cost to file for a License?

How can I go back to a section of my application and make changes?

When will I receive my documents? Will I receive my documents by mail?

I forgot to download my documents, can I still retrieve them?

What happens if I don’t finish my application and close my browser?

What if my PC crashes while I’m working on my application?

How long can I leave my browser open with no activity without losing my application?



Who can I contact for help with my filing?  top

  • If you are having technical difficulty with your application, contact the New Jersey e-Government Services Help Desk.
    Phone: 609-586-2600

What browsers are supported? How can I update my browser?  top

The following browsers are supported for the Online Business Registration Application. Links with instructions on how to update your browser to the newest version are listed in the table below:
Browser Supported Version How to Update
Internet Explorer 9 & up http://windows.microsoft.com/en-us/internet-explorer/which-version-am-i-using#ie=other
Google Chrome 36 & up https://support.google.com/chrome/answer/95414?hl=en
Mozilla Firefox 31 & up https://support.mozilla.org/en-US/kb/update-firefox-latest-version
Safari 7 & up https://support.apple.com/en-us/HT204416

What is the service fee?  top

The New Jersey Information Division of NICUSA, Inc. (NICUSA-NJ), an electronic government partner with the State, will process your payment through an upgraded and secure payment gateway. NICUSA-NJ will remit to the State of New Jersey all payments and amounts owed to the State.

The online charge processed through NICUSA-NJ includes funds in excess of payments owed. NICUSA-NJ uses the excess funds solely to develop, run, maintain, enhance and expand the State’s electronic service offerings. NICUSA-NJ does not share any excess funds with the State of New Jersey.

What is an Electronic Check?  top

"Electronic check" is the term for using a checking account to make payments on the Internet. A customer will be asked to enter appropriate checking account information to validate the account. The account used must have sufficient funds to cover the transaction cost.

How much does it cost to file for a License?  top

License Type License Fees Credit Card Fees E-Check Fees
Retail License

$50.00

$3.00

$1.00
Vending Machine License

$50.00

$3.00

$1.00
Manufacturer Representative License

$5.00

$1.00

$0.75

How can I go back to a section of my application and make changes?  top

For applications still in progress, you can use the left-hand navigation to jump to different sections. Just click on the section title listed to go to the section and make changes. Note: section title listed in grey are not available until you complete the previous section. You can also use the edit buttons on the Review Page to return to a previous section and make changes.

When will I receive my documents? Will I receive my documents by mail?   top

After you have successfully completed the application you will be presented with a confirmation page that provides link(s) to download your document(s).

You will need to download the documents electronically as they will not be sent to you by mail.

I forgot to download my documents, can I still retrieve them?   top

Yes. Your documents are available for 30 days from the purchased date. Upon successful completion of your transaction, users will receive a confirmation email that contains the link to the documents. If you do not have the email, then you may call 609-586-2600 for assistance.

What happens if I don’t finish my application and close my browser?   top

All information will be lost. You will need to start over from the beginning. It is strongly recommended that you complete your application before closing your browser.

What if my PC crashes while I’m working on my application?   top

All information will be lost. You will need to start over from the beginning.

How long can I leave my browser open with no activity without losing my application?  top

For security purposes, after 30 minutes of inactivity all information will be lost.